Client of the Month – Feature

A great amount of work goes on behind the scenes at London Magical Tours to ensure we are continuously reaching the high standards we set ourselves to provide an award winning sightseeing experience.

All this effort is really made worthwhile when it comes to receiving appreciative post tour feedback. There is no greater satisfaction for us than when a client takes the time to write in to express their gratitude.

To this end we are introducing a new monthly feature, a spotlight on one of our guests to tell us about their sightseeing experience. No gimmicks, no special effects. Just a simple review in their own words. Simply click on the video link below and enjoy in full HD:

Read more London Tour Reviews or visit the London Magical Tours website to see our latest private and scheduled group tour openings.


London Christmas Tour Reviews: December 2013

We are happy to see so many smiling faces on our Magical Christmas Tours!

With plenty of sold out dates, this year’s tours are proving to be another great success. Thank you to all our clients who have been nice enough to share their feedback, we are delighted with the comments received so far. A lot of effort goes into each year’s tours to make them better than ever before and it is wonderful to hear that they are going down a treat.

So what makes a Christmas Tour truly magical? Here’s a sample of what you’ve been saying so far this holiday season while touring with London Magical Tours, including video commentary:


Mrs. Wilcox from Somerset, UK

Mrs. Wilcox from Somerset, UK

“Absolutely marvellous! Fantastic and knowledgeable tour guide”

Mr. Vos from Amsterdam, Holland

Mr. Vos from Amsterdam, Holland

“Fantastic tour. A true professional experience, a great job done by our guide and also by our chauffeur. Merry Christmas!”

Our London Christmas Lights Tours run through until January 6th 2014. We look forward to seeing you!


London Magical Tours Summer Reviews- Part II

As we enter the busy August bank holiday period here in the UK, we are pleased to be able to share a further selection of your comments from recent tours.  From individual visitors, to couples, families or larger groups, our sightseeing excursions cater for all sizes to highlight the best of the UK.

Click on the images below to view enlarged versions of the tour images, together with examples of your feedback and comments.

The Nogalski family from MO, USA.

The Nogalski family from MO, USA.

“Excellent synthesis of english history and city landmarks. A wonderful day with a very informative guide and an excellent driver!”

Continue reading


London Magical Tours – Summer Reviews Part I

It’s proving to be another great summer over at London Magical Tours. The recent heat wave and royal baby news has seen us register record visitor numbers and plenty of smiling faces: 2013 is proving to be another memorable year.

From individual visitors, to couples, families or larger groups, our tours cater for all sizes to show the best of the UK.

Click on the images below to view enlarged versions of the tour images, together with recent examples of your feedback and comments – here’s to another record breaking summer!

Group of 94 on tour at the Royal Albert Hall

Group of 94 on tour at the Royal Albert Hall (July 2013)

“LONDON MAGICAL TOOOOOUUUUUUUUUUURRRRRRS!!!!!!!!”

Continue reading


London Magical Tours Reviews

reviews
However beautiful the strategy, you should occasionally look at the results.

There is no such thing as public opinion. There is only published opinion.

I am easily satisfied with the very best.

– Winston Churchill (1874-1955)

Every year many of our clients are kind enough to take the time to write in to express their gratitude after a tour. There is no greater feeling than when this happens – for someone to go out of their way to say thank you is the biggest compliment an organisation can receive.

We do however know that for many visitors, it is not always possible to write in and this is of course, perfectly understandable. Yet it is so important for us to get a snapshot of your thoughts on the service we provide – to get a better idea of what we are doing right and see if there are ways that things can be improved. To this extent, guests over the last 12 months have been asked to rate their tour out of 5 at the end of their visit and leave a short line of feedback.

Changing of the .... guard? London Magical Tours clients at St James Palace

Changing of the …. guard? London Magical Tours clients at St James Palace

We were delighted to see that 96% of all tours in the last year received a maximum rating of 5/5, with only 4% of tours receiving a score of 4/5. While this feedback has been most pleasing, we now have an incredibly high benchmark set for the year and are very much excited by improving on these results. The gauntlet has been dropped and we are determined to face this challenge head on.

The section below includes a mixed selection of these short comments and reviews. Each was handwritten by the respective reviewer at the end of a tour. Thank you to all guests who agreed to us sharing their feedback, we treat private information with the utmost confidentiality and only names and locations are included for this purpose.

London Magical Tours guests at Windsor Castle

London Magical Tours guests at Windsor Castle

We end on a note that many of you were happy for us to include your feedback on the condition that we explain that the comments were likely written in a moving vehicle – so please – no judging handwriting!

– – –

London Magical Tours Reviews

Rating 5/5 - Mr. Mammas Esq., Attorney MammasGoldberg, Illinois USA

Rating 5/5 – Mr. Mammas Esq., Attorney MammasGoldberg, Illinois USA

Continue reading