CoronaVirus Update

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Corona Virus – Update 18th of March 2020:

 

To all our guests and greater travel community:

In these uncertain times we join ourselves in solidarity with the UK, USA, France and the rest of the world.

Having been founded by Dr. Cartland PHD back in 1915, the Magical Tours brand has always placed the health and safety of our guests and staff members as our highest priority.

In line with current FCO travel recommendations and the scientific advice at hand, we understand that isolation from groups is the best measure of prevention.

In light of this, we would like to take a moment to re-assure our guests and also announce the following measures:

  • Cancelling of all scheduled group tours (shared public tours) in London and Paris up to and including the 12th of April 2020. Guests with tickets for these tours are automatically being offered the option of a full refund or to reschedule for a future date in the next 12 months.
  • Private Tours (exclusively for a party), which are by their nature limited in number of participants, are continuing to take place in London. Certain private tours in France are currently restricted until 31st of March and guests on these tours have been contacted directly. Regardless, guests affected by any Corona virus related travel limitations up to and including the 12th of April are being given the option to reschedule for a future date through 2021 with no fees.
  • Taking extra care to provide ongoing guidance so that all staff are fully up to date with hygiene precautions. Deep cleaning measures are also being increased to ensure the highest hygiene standards that we pride ourselves in, with offices and touring vehicles also being provided with hand sanitiser and disinfectant wipes.
  • Ensuring that where possible, administrative staff are being offered the opportunity to work from home in isolation, with full payment for their scheduled hours

While we will miss seeing guests on our scheduled group tours, we continue to offer our private touring services, which are by their nature an opportunity to sightsee away from the crowds. Our teams are also still at hand to continue serving you through our 24 hour internet service. This applies not just for any guests affected in March but also to assist with any questions for those with advance bookings through the rest of this year.

Given the developing nature of the current situation, the above information will be updated as and when the FCO and government guidelines are updated to meet the changing nature of the impact of this pandemic.

I would like to personally thank all our staff and colleagues who are working beyond the call of duty in serving you in what are challenging circumstances.

We are here to serve our guests and support our greater travel community.

Our thoughts are with you and your loved ones at this time.

With all best wishes,

 

Ana Cartland
CEO
London and Paris Magical Tours

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